Skip to content

cNX Ticket


Dynamic messaging and transaction platform that automates trouble ticket management between network customer and network suppliers.


cNX Ticket

Solution Overview


Managing uptime and trouble for network services requires visibility and integrated communication for both customer and supplier. Lack of automation can lead to higher cost per ticket, extended mean time to repair (MTTR), and costly SLA credits. cNX Ticket enables all trouble-related actions via a direct electronic bonding between carriers – lowering the overall cost to manage the ticket process and providing valuable data for both parties, enhancing operational efficiency significantly.


Razorflow_cNX Ticket_01


  Key Features

  • Supports all aspects of a ticket lifecycle, from initial ticket creation to close / cancel.
  • Provides Mechanized Line Test (MLT) to determine trouble on a line prior to ticket creation – which reduces charges for tickets being opened when there is not an issue.
  • E-bonded connections between participating carriers.
  • Full visibility and real-time tracking of tickets.
  • Adherence to industry standards of trouble (OBF, MEF).
  • GUI or API integration available.
  • Integration with eNX Invoice and Claims Management to provide automated SLA reporting and auditing.
cNX Ticket_hero

Interested in Ticket?

If you're curious to discover all that cNX Ticket has to offer get in touch with us and we'll happily answer all your questions.