cNX Ticket

Solution Overview

Managing uptime and trouble for network services requires visibility and integrated communication for both customer and supplier. Lack of automation can lead to higher cost per ticket, extended mean time to repair (MTTR), and costly SLA credits. cNX Ticket enables all trouble-related actions via a direct electronic bonding between carriers – lowering the overall cost to manage the ticket process and providing valuable data for both parties, enhancing operational efficiency significantly.

  Key Features

• Supports all aspects of a ticket lifecycle, from initial ticket creation to close / cancel.
• Provides Mechanized Line Test (MLT) to determine trouble on a line prior to ticket creation – which reduces charges for tickets being opened when there is not an issue.
• E-bonded connections between participating carriers.
• Full visibility and real-time tracking of tickets.
• Adherence to industry standards of trouble (OBF, MEF).
• GUI or API integration available.
• Integration with eNX Invoice and Claims Management to provide automated SLA reporting and auditing.