cNX Ticket
Solution Overview
Managing uptime and resolving network service issues requires clear visibility and seamless communication between customers and suppliers. Without automation, organizations face higher ticket handling costs, longer mean time to repair (MTTR), and increased risk of SLA penalties.
cNX Ticket enables all trouble-related actions through direct electronic bonding between carriers, automating the end-to-end ticketing process. This reduces operational costs, accelerates resolution, and provides valuable shared data -significantly improving efficiency for both parties.
Key Features
- Supports all aspects of a ticket lifecycle, from initial ticket creation to close / cancel.
- Provides Mechanized Line Test (MLT) to determine trouble on a line prior to ticket creation – which reduces charges for tickets being opened when there is not an issue.
- E-bonded connections between participating carriers.
- Full visibility and real-time tracking of tickets.
- Adherence to industry standards of trouble (OBF, MEF).
- GUI or API integration available.
- Integration with eNX Invoice and Claims Management to provide automated SLA reporting and auditing.
