Privacy Policy

This “Privacy Policy” gives you information about how RazorFlow Software Solutions US Inc., and/or RazorFlow Software Solutions Ireland Limited (hereinafter identified collectively as “RazorFlow”, “we”, “us”) collects and uses your personal data through your use of this website, including any data you may provide when you register with us or purchase a product/service. This Privacy Policy does not concern any websites that you may visit by external links.

RazorFlow provides an Integrated Network Commerce Platform for automated Ordering & Expense Management for Global Carriers,  simplifying how connectivity is bought, sold, and managed.

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: may include first name, last name, any previous names, username or similar identifier, marital status, title, date of birth, and/or gender;
• Contact Data: may include billing address, delivery address, email address, and telephone numbers;
• Financial Data: may include bank account and payment card details;
• Transaction Data: may include details about payments to and from you and other details of products and services you have purchased from us;
• Technical Data: may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID, and other technology on the devices you use to access this website;
• Profile Data: may include your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses;
• Usage Data: may include information about how you interact with and use our website, products, and services
• Marketing and Communications Data: may include your preferences in receiving marketing from us and our third parties, and your communication preferences.

We use different methods to collect data from and about you, including:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  - apply for our products or services;
  - use our products or services;
  - create an account on our website;
  - subscribe to our service or publications;
  - request marketing to be sent to you;
  - enter a competition, promotion, or survey; or
  - give us feedback or contact us.
• Third-party sources. We will receive personal data about you from various third-party sources, for example: Contact Data is collected from analytic providers, such as Atlassian, ServiceNow, or Oracle.
• Automated technologies or interactions. As you interact with our website, services, and/or products, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy below for details.
• Website cookies: are identifiers that can be sent from a website via your browser to be placed on your computer's hard drive. You may elect not to accept cookies by changing the designated settings on your web browser; however, not utilizing cookies may prevent you from using certain functions and features of our website. Information collected from the use of cookies is used to improve our services.
• Web beacons: are small, graphic images that allow a website operator to collect certain information and monitor user activity on its website. A web beacon is a very small pixel which is invisible to the user. We may use web beacons to collect information that is not of a personal nature.
• Clickstreaming: a technology that allows a website operator to track the paths you take as you access a website and view site pages, and as they use links to other sites. We may collect such information from visitors to our website; and
• Website Traffic: information, which is monitored and analyzed to determine which products, services or features may be of interest to visitors, so we may improve website, products, services, features or other offerings.

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example, to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example, if you subscribe to an email newsletter.

Purposes for which we will use your Personal Data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Direct marketing

During the registration process on our website, when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from RazorFlow via email, or you will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage, and Profile Data to form a view which products, services, and offers may be of interest to you, so that we can then send you relevant marketing communications

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us in accordance with Paragraph 9 below.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our terms and conditions, checking that your contact details are correct.

Disclosure of Personal Data

We do not sell any (collected) personal data to third parties. We may share personal data with our affiliates, subsidiaries, employees, contractors, and agents in the course of providing you with our business services, support, or the fulfilment or delivery of our products or services.

We may disclose your personal data if is required to do so a court of competent jurisdiction, other legal or regulatory authority, or, if there is a good faith belief, and reliance on said belief that disclosure is necessary to: (a) comply with any legal process served on us; (b) maintain, uphold or protect our rights or property; (c) protect and ensure the personal safety of the public or our other clients; (d) or protect against criminal or quasi-criminal activities, or to detect, prevent, investigate allegations of, or address, misrepresentation or fraud.

We reserve the right that in the event of a bankruptcy filing, mergers with third parties, acquisition by third parties, sale of assets (all or partial), or any other transfer of all or substantially all of our relevant assets to a third party, that we shall be entitled to share (or sell as an ancillary aspect of the overarching business transaction) your personal data to the third party.

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, our website's servers are located in the US, and our group companies and third-party service providers, and partners operate around the world. This means that when we collect your personal data, we may process it in any of these countries.

However, we have taken appropriate safeguards to ensure that your personal data will remain protected in accordance with this Privacy Policy. These include implementing an intra-group agreement based on the European Commission’s Standard Contractual Clauses for transfer of personal data between our group companies; and/or, ensuring our third-party service providers comply with relevant data protection legislation (as applicable).

We endeavor to maintain appropriate physical, procedural, and technical security to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal data. This also applies when we dispose or destroy personal data.

We keep the personal data collected from data subjects strictly confidential. Only authorized personnel have access to personal data. Our personnel and the processor's personnel who have access to personal data receive training regarding privacy protection.

Our security specialists build security by design into our computer systems. The aim is to always protect information at all times - when it is stored in data files or handled by our employees. Our systems are also designed to protect information when it is transmitted, for example, between our data processing facilities and corporate offices. Personal data may be stored or processed in any jurisdiction in which we or our affiliates, suppliers, subsidiaries, or agents maintain facilities. By supplying us with personal data, you consent to any transfer of this information to other jurisdictions (including countries which have not been assessed for adequacy of privacy laws).

We use, and shall continue to use, industry-standard technology to maintain the security of personal data, and for the connections to the internet; however, we cannot and do not guarantee the privacy, security, authenticity, or non-corruption of any information transmitted through the internet or any for information stored in any third-party system connected to the internet.

While we take steps to verify that any service providers, suppliers or the like with whom we share personal data, are committed to maintaining the privacy of personal data at standards that are at least as stringent as our Privacy Policy and has communicated to them to refrain from making any independent or unauthorized use of any personal data, we do not and cannot guarantee the actions, conduct or standards of any such parties.

We shall not be responsible for any claims, damages, costs, or losses whatsoever arising out of or in any way related to third-party connections to or use of the Internet.

We cannot and do not ensure the protection of any personal data that data subjects provide to a third-party web site that may reference, be referenced or link to our website. Personal data collected by these third parties is not subject to, or governed by, this Privacy Policy.

We shall not be responsible for events beyond our direct control, and therefore will not be liable for any direct, indirect, incidental, consequential, or punitive damages relating to the uses or releases of personal data.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements (and/or as agreed between us and you within a contract). We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances, you can ask us to delete your data.

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
  • If you want us to establish the data's accuracy;
  • Where our use of the data is unlawful but you do not want us to erase it;
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact as in accordance with Paragraph 9 below.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

 We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 If you have any questions about this Privacy Policy or about the use of your personal data or you want to exercise your privacy rights, please contact us using the following details: contact@razorflow.ai.

We keep our Privacy Policy under regular review. This version was last updated on 3rd September 2025. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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Cookie Policy:

What is a ‘cookie’?

A ‘cookie’ is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information contained in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). In that way, the website can detect that it has already been opened using this browser, and, in some cases, it will then vary the content it displays.

Some cookies are extremely useful because they can improve your user experience when you return to a previously visited website. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on this website:

Cookies on this website that do not require approval.

Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by us and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of why strictly necessary cookies is used is to set the language of your preference when browsing this website.

Another example of what these cookies do is facilitate a switch from HTTP to HTTPS when you change pages, so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies. Strictly necessary cookies cannot be disabled without losing some of the features of this website.

Categories of cookies:

Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies, and marketing cookies.

Strictly necessary cookies

Are essential to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions (e.g. the language in which you want to browse this site) when navigating back to a page in the same session.

Performance cookies

Gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.

Functional cookies

Enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalized functions. For example, a website can offer you local information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.

Marketing cookies

Are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other parties such as advertisers. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organizations.

Your cookie settings on this website:

You can completely disable cookies in your browser at any time.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer or Edge

Opera

Apple Safari